Hiring for Senior Operations Manager - SVS Chennai for Exp. 12 - 18 Years at Amazon Development Centre (India) Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Chennai, Tamil Nadu, India
  • Sep 14, 2017
Full time IT / Telecommunication Jobs

Job Description

Job Description:Amazon procures products, for sale on its website, from millions of vendor partners worldwide. Behind the scenes there is constant effort to maintain relationship with the vendors and involves selection addition, in-stock management, and marketing and merchandising. As a Senior Manager Vendor Success Program you will lead and grow vendor management operations focused on these three tasks for our US marketplace medium and small vendors from India. The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The teams primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Amazon procures products, for sale on its website, from millions of vendor partners worldwide. Behind the scenes there is constant effort to maintain relationship with the vendors and involves selection addition, in-stock management, and marketing and merchandising. As a Senior Operations Manager Strategic Vendor Services, you will lead and grow vendor management operations focused on key tasks for our US marketplace Tier1 vendors. The role involves scaling up existing operations to 5x of its current size within a year and will include hiring team members, scaling processes and driving automation of operational processes. This role will closely work senior leadership team in Seattle and in India to scale overall vendor management operations for SVS Vendors. Key success factors for this role will the revenue impact and cost of operations. Responsibilities of this leader include: - Enable Vendor Success: Help Amazon.com vendors be successful by paying attention to what is relevant for them. This requires putting in place a framework that works for multitudes of vendors and their products. - Improve Vendor Experience: Set-up strategic and focused programs and launch initiatives to impact the vendor experience and considerably improve the vendor satisfaction scores for our Tier1 vendors. - Enable Amazon Retail Vision: Amazon provides its customers with The Worlds largest selection of products. To support an unprecedented volume of unique products, we also have the worlds largest concentration of retail vendor partners. You will define and execute a vision that enables growth of products and business processes required to meet the short and long term needs of the business at scale. - Scale Business: Work with business partners to standardize and scale specific business processes to maximize shareholder value and business growth. Continuously work on refining business processes to improve efficiencies and quality. - Develop Business Solutions: Amazons retail business is continually evolving. You will work with Retail and other internal business partners to understand their business challenges and come up with appropriate solutions to those problems. These solutions will be scalable and take advantage of a technology approach so as to minimize the manual labor in the recommended solution. Candidate Profile The successful candidate will have a strong background in operations with exposure to marketing, supply chain, or vendor management. Additionally, you will have a strong blend of product management and project management skills with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining a strong customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and vendors needs. You will have a demonstrated record of team building and execution in a high volume operational environments and be able to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their respective work groups. The individual would have targets on process standardization, automation and business metrics. Would engage with the Vendor Services teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him/her.