Hiring for Customer Service &amp Operations Associate in Delhi, for Exp. 1 - 3 yrs at Bombay Shaving Company - Startup.

  • Esteemed client of Orion TrueTech Services India
  • Delhi, New Delhi, India
  • Sep 14, 2017
Full time IT / Telecommunication Jobs

Job Description

Job Description:Looking for a self-driven associate who is committed to improve customer service experience, policies and standards involve &amp amp amp engage customers. Responsibilities: Taking ownership of customer issues and solving problems with proper closure. Record and document customer service actions and discussions efficiently. Finding ways to measure customer satisfaction and improve services. Conducting weekly feedback sessions with customers. Work closely with social media team to address customer queries on Facebook, Twitter, Instagram, etc. Handling enquiries from customers via calls and chats. Work with the warehouse to ensure smooth order management. Work with delivery partners to ensure faster delivery timelines for customer orders. Be a Rockstar helping hand to the entire team.