Hiring for Associate Manager - BPO Operations (immediate Joining Only) in Ahmedabad, for Exp. 4 - 9 yrs at Tech Mahindra Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Ahmedabad, Gujarat, India
  • Sep 14, 2017
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Roles and Responsibilities: Must be from BPO/Telecom Industry and have handled minimum team size of more than 80 to 100 People 1) Ability to plan &amp amp amp conduct reviews with teams. 2) Ability to independently lead team leads and drive overall process performance. 3) Ability to view the issues end-to-end and develop action plan with tangible deliverable. 4) Ability to manage knowledge, replicate best practices to improve process performance 5) Ensures process adherence is maintained and responsible in meeting timelines and quality standards. 6) Reports - Ability to work on data and generate various types of reports and analysis. 7) Understanding of the Business requirement and capability to address issues at various levels 8) Confident &amp amp amp Capable to interact/manage and handle the clients efficiently. 9) Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations 10) Responsible for carrying out improvement projects on there as identified as improvement areas on monthly basis. 11) Have fair knowledge on Revenue generation and focus onPNL. Applicants Specifications &amp amp amp Qualification: 1) Should have 1 year experience in handling clients 2) Shows flexibility/ownership&amp amp amp works under pressure situation. 3) Demonstrate excellent communication and written skills. 4) The candidate should have excellent problem solving capabilities and lateral thinking skills 5) Ability to work independently to accomplish team goals with minimal supervision 6) Ability to achieve personal objectives while meeting departmental standards of performance. More details: Please contact SNEHA-9512776343 or send your resume at se00461702@techmahindra.com Tech Mahindra Ahmedabad