Hiring for CN - Strategy Professional- MC - Resources - Utilities Gurugram for Exp. 8 - 9 Years at Accenture Solutions Pvt Ltd.
Esteemed client of Orion TrueTech Services India Guruvayur, Kerala, India
Sep 06, 2017Full time
Job Description:CN - Strategy - MC - Resources - Utilities - 7 Key responsibilities of the role: Lead and direct teams to build better customer experience processes and solutions, including CIS (SAP ISU/Oracle CC& B), contact center, marketing management, CRM and omni-channel customer service strategies. Mentor teams and coach them to identify opportunities to transform processes using Digital technologies, define customer journeys and lead implementations. Apply knowledge of Utilities Contact center processes and technologies to recommend solutions to improve efficiency, reduce costs and enhance customer experience. Identify relevant customer data for performing analytics and identify suitable interventions to improve targeting of relevant marketing/customer service campaigns. Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)