Hiring for Product Support Engineer Level II (network Security) in Chandigarh, Bengaluru/Bangalore for Exp. 3 - 7 yrs at Zscaler Softech India Private Limited.
Esteemed client of Orion TrueTech Services India Chandigarh, Punjab, India
Nov 28, 2017Full time
Job Description:- Provide second line phone/email consultation to independently debug complex security/network problems. - Participate in a 24x7 Support Operation and 24x7 on-call rotation. - Interface with Engineering and assist the customer with testing or troubleshooting. - Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team. - Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base. - Assist in developing on-going training programs for the department. - Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization. - Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills. - Understand the product direction and customer use-cases and provide input on product & amp amp code changes through all points of the product cycle. - Other duties as assigned