Hiring for Service Quality Management - Advanced Application Engineer Delhi for Exp. 3 - 5 Years at Accenture Solutions Pvt Ltd.
Esteemed client of Orion TrueTech Services India Delhi, New Delhi, India
Aug 21, 2017Full time
Job Description:Role : Advanced Application Engineer Role Description : Utilize modular architectures, next-generation integration techniques and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. Work with an Agile mindset to create value across projects of multiple scopes and scale. Must have Skills : Service Quality Management, Service Management Good to Have Skills : Critical Incident Management Job Description: Skill: Critical Incident Management Responsibilities: Effectively provide communication / updates to senior management, users and other stakeholders regarding the status of the incidents on and off the call Ensure that any service breach is suitably recorded and described before it is closed. Also escalate potential SLA breaches to all stakeholders. Provide Post Incident Review timely inputs to problem management team for all the critical incidents for their further root cause analysis