Hiring for Team Leader (4G Telecom Process) @ Tech Mahindra in Ahmedabad, for Exp. 1 - 6 yrs at Tech Mahindra Ltd.
Esteemed client of Orion TrueTech Services India Ahmedabad, Gujarat, India
Nov 18, 2017Full time
Job Description:Previous BPO experience must as TL. Quality check of all Client specified reports generated during the shift. Mentor & amp amp Guide team members in improvement of individual performance. Ensure Quality of Services provided by their individual teams. Ensure Product Knowledge on all Products / services for the assigned team. Conducting regular briefings. Preparing performance reports and publishing the same to all stake holders Interact with the Operations team & amp amp monitor the performance real time Ensure ample amount of training intervention is planned and delivered for the assigned team members Ensure timely and effective roll-out of New Updates to the frontline Suggest improvements to modules for better learning retention Support and monitor new team members during the OJT Conduct timely and constructive feedback and counselling of the team members contact Sneha - 9512776343 or you can send your resume at firstname.lastname@example.org