Purvaj Sheth

  • Customer service, MIS, operations
  • Nasik, Maharashtra, India
  • Apr 09, 2018
Full time BPO, ITES & Customer Service Jobs Shipping and Logistics Jobs

Work Experience

Onboarding Executive
Aug 2015 - Reliance Jio Infocomm Limited

Contributing in recruiting, training & managing channels as well as customer service activities; leading team of 9 MDSS
& 16 Jio Store Executives for developing business and strategy; coordinating with internal function & customers for
resolving different queries
 Maintaining healthy business relations with major clients and ensuring maximum customer satisfaction
 Supervising & training the team to keep a close check on stocks/ outstanding figures & ensuring adherence to the norms
 Initiating and managing partners program, planning, implementing and tracking projects; attending various conferences
and external meetings to explore process implementation and customer satisfaction opportunities; preparing status
reports and briefs for the management and maintaining appropriate records and documentation; tracking, monitoring, and
reporting data to support business development
 Activation of Enterprise Connections, Coordinating with support functions & managing the region as an independent
service centre; supervising market trends, pricing, competitors’ activities and providing continuous feedback to the senior
management

Activation Officer
Jun 2011 - Aug 2015 Idea Cellular Limited

Managed Customer Service, Sales Coordination and voice of customers/retailers/distributors for consistent update on
Activation status
 Analysed usage patterns, competitor activities and market scenario to maintain sim activation TAT
 Directed service focus to identify and uncover opportunities by analysis market; maintained a high energy/high calibre
and directed agency staff to improve Data Entry & audit process
 Interacted with customer/retailer/distributor and resolved their issues by extending proper product usage training on
product knowledge in order to secure repeat business; monitored the pre & post service activities like follow-up with the
customers, service reminders and managedcustomer grievances to provide superior customer service
 Manage coordination between agency staff of 25 with 109 active distributors and achieve activation TATs was key role.

Backend Executive
Mar 2010 - May 2011 Reliance Communications

Daily MIS reporting to ZBM about Activation, primary, secondary, tertiary balance.
 Analysis about the Performance of ASMs, TSMs, Retailers & Distributors
 Providing backend support to distributors for Mapping, Modifying Retailers.
 Data Entering & Auditing of Prepaid & MNP CAFs

Education

Advanced Diploma In Marketing Management
Aug 2011 - May 2013 Mumbai Education Trust
BCA
Aug 2009 - May 2011 Tilak Maharashtra University