Contributing in recruiting, training & managing channels as well as customer service activities; leading team of 9 MDSS
& 16 Jio Store Executives for developing business and strategy; coordinating with internal function & customers for
resolving different queries
Maintaining healthy business relations with major clients and ensuring maximum customer satisfaction
Supervising & training the team to keep a close check on stocks/ outstanding figures & ensuring adherence to the norms
Initiating and managing partners program, planning, implementing and tracking projects; attending various conferences
and external meetings to explore process implementation and customer satisfaction opportunities; preparing status
reports and briefs for the management and maintaining appropriate records and documentation; tracking, monitoring, and
reporting data to support business development
Activation of Enterprise Connections, Coordinating with support functions & managing the region as an independent
service centre; supervising market trends, pricing, competitors’ activities and providing continuous feedback to the senior
Managed Customer Service, Sales Coordination and voice of customers/retailers/distributors for consistent update on
Analysed usage patterns, competitor activities and market scenario to maintain sim activation TAT
Directed service focus to identify and uncover opportunities by analysis market; maintained a high energy/high calibre
and directed agency staff to improve Data Entry & audit process
Interacted with customer/retailer/distributor and resolved their issues by extending proper product usage training on
product knowledge in order to secure repeat business; monitored the pre & post service activities like follow-up with the
customers, service reminders and managedcustomer grievances to provide superior customer service
Manage coordination between agency staff of 25 with 109 active distributors and achieve activation TATs was key role.
Daily MIS reporting to ZBM about Activation, primary, secondary, tertiary balance.
Analysis about the Performance of ASMs, TSMs, Retailers & Distributors
Providing backend support to distributors for Mapping, Modifying Retailers.
Data Entering & Auditing of Prepaid & MNP CAFs