Hiring for Specialist IT Application Mgmt in Hyderabad / Secunderabad, for Exp. 1 - 2 yrs at Dell International Services India Private Limited.
Esteemed client of Orion TrueTech Services India Hyderabad, Telangana, India
Sep 20, 2017Full time
Job Description:Specialist, IT Application Mgmt- ITORG- 17000SYI Resolve IT issues submitted by end users within SLA. Work with Level 2 team to resolve the issues within stated OLA. Document the incidents learning into the global knowledge database tool for sharing and references Flexibility in working hours, including night shift. Support application on weekends when required. Perform application support and maintenance to meet required service level agreement. Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking. Perform data analysis of recurring IT issues and develop stability improvement plan. Work with Level 2 teams to identify recurring issues, knowledge based articles enhancement, improve SLA etc. Qualifications University level degree in Information Technology. Possess a 1-2 years of experience in software support. Experienced in current and emerging technologies and standards i.e. Oracle SQL& amp amp PL/SQL, Microsoft ASP/VB, Microsoft .Net, Weblogic/Java. Infrastructure knowledge is an added advantage. Strong interpersonal and fluency (written and spoken) in English. Strong team player with ability to work in a team and as individual contributor. Able to work on a shift rotation. Strong team player with ability to work in a team and as individual contributor. Good analytical, problem solving, negotiation and organizational skills. Experience in Stakeholder Management & amp amp escalation management will be added advantage. Able to work with minimum supervision.