Hiring for Project Manager in Mumbai, for Exp. 3 - 6 yrs at Ugam Solutions Pvt Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Nov 07, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Profile Description: The individual Contributor role brings over 4-7 years of experience in the field of market research. Need to have experience in all aspects of data collection and field management, including sample and quota design, deployment plans, field work monitoring, managing field related issues, and meet clients field objectives. S/He will have responsibility to manage minimum 7-8 projects with zero supervision, ensuring each project is set-up efficiently, liaising with the client and account director over issues affecting set-up and fieldwork, tackling issues as they arise (or bringing them to the attention of the appropriate person), ensuring established processes are followed during the project and that required documentation is kept up to date. Has knowledge, experience in US sampling, should have good knowledge of programmatic platform (preferably fulcrum) and should have ability to manage projects of various types - tracking (continuous and wave), copy-testing, concept-testing, segmentation and/or different types of brands and market sectors Key Responsibilities: oEnsure that all projects are completed within budget and in a timely manner oCheck and compare actual project requirements against costed projects requirements and report differences to seniors oCheck feasibility of project execution (timelines included) and flag any concerns oThe person will take ownership of the assigned project(s) under limited guidance of the supervisor oBuild the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans oOrganize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects oTasks may include: oContribute ideas to improve look and feel of survey with a view to improve respondent engagement oDefine sampling plan and identify potential bottlenecks oAnalyze key project metrics with a view to improve performance oEnsure quality measures are followed oUpdate clients regularly on project progress oEnsure key project performance metrics such as project profitability are met or exceed established guidelines oConsistently exceed client expectations from project inception through completion oClosely liaise with clients for projects briefing and post survey information oEnsure invoices/purchase orders are raised on time and vendor invoices are sent within the timeframe oClosure on sample suppliers in terms of final counts, debit/credits, invoicing etc. oAssist supervisor on training and mentoring junior members of the team oThe senior project director is also expected to gain expertise over a period of time in acquiring new skill and knowledge. For e.g. expertise towards executing studies in a specific industry vertical, Fulcrum etc. oSupport the team in preparing invoices of completed projects in a timely manner oKeep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools oEnsure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project oResolving escalations and proactively taking corrective measures and ensuring successful closure of issues. oCommunicate effectively with vendors (i.e., panel companies, translation agencies, CATI partners) oKeep clients and supervisor in the loop and involve them whenever there is a change in the project specs oEscalate any outstanding issue to supervisor as soon as identified oEnsure process documents are updated from time to time oContribute to team meetings by being prepared and sharing ideas