Hiring for Mega Walk-in Drive Classic on Phone (calling) Indore - Hdfc Bank House Indore for Exp. 0 - 3 Years at HDB Financial Services Limited.

  • Esteemed client of Orion TrueTech Services India
  • Indore, Madhya Pradesh, India
  • Jan 09, 2019
Full time Banking, Finance & Insurance Jobs

Job Description

Job Description:Dear Candidate, Mega Walk-in Drive on Friday, 11th January, 2019 for Classic on Phone Profile - Indore Location HDB Financial Services is a subsidiary of HDFC Bank. HDB Financial Services (HDBFS) is a leading Non-Banking Financial Company (NBFC) that caters to the growing needs of an Aspirational India, serving both Retail &amp Commercial Clients. E ADFC catres to BPO Arm We are constantly looking for people who share our zeal for result orientation and execution excellence. Job Description: - Manage a portfolio of Classic on Phone customers with an objective of enhancing &amp deepening their relationship with the Bank. - Carry out out-calling to the portfolio customers as per defined process. - Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time. Service customers on their Banking related enquiries. - Carry out profiling of customers and carry out cross-selling of the products identified for the customers. - Handling of inbound calls received from customers enquiring on their account, product or process related information. - To meet the Customer Satisfaction Parameters and meet the defined service standards. - Satisfactorily resolve queries and complaints received from customers. - Adherence to Classic on Phone Process &amp Audit guidelines. - Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, - Card products, Fixed Deposits, other Liability products &amp other service related products. Drive Date &amp Time: Friday, 11th January, 2019 between 10.00 AM to 4.00 PM Contact Person: Robert Manikraj Contact Number: 7999170485 Interview Location: HDFC Bank House Interested candidates should have good English Communication Be in Formal Attire for an Interview. Graduation Degree is Mandoatory. Thanks, HR Team