Job Description:Inward Clearing : Authorise all Inward clearing instruments within the cut-off timings without exceptions. Tallying of cheques received verification and authorization of entries. Book receivable or payables under intimation to the unit-in-charge. Handling of Returns and Referrals : Identify and return eligible cheques to the presenting bank. Raise referrals for cheques as applicable including Co-operative Bank cheques and follow-up. Maintain cheques return register and other records. To ensure timely processing of all cheques within the cut off time and return the same within the permissible time. Outward Clearing: Authorisation of all outward clearing entries within the cut-off timings without exception. Verification and authorization of all entries before presentation in outward clearing. Ensure inward returns and ensure Nil exceptions. Co-operative BankCheques : Authorisation of Co-operative Bank funding sheets and validation of Co-operative Bank cheques received against funding sheet. Nostro and Suspense account monitoring: Daily reconciliation of nostro accounts. Record balance of all relevant suspense accounts as per the process. Fortnightly reporting of suspense/monthly nostro accounts after due verification with relevant details. Safe custody of Nostro account chequebook and judicious use of the same. Transfer Cheques : Verify and Authorise the transfer cheques as per the process without exception. Authorisation of all CMS instruments/transactions : Verification and Authorisation of all cheques received for collection without exceptions. To ensure dispatch of the schedules to the right location in time. To ensure timely presentation of cheques received under schedules for collection after due verification and related activities. Follow-up for schedules in case not received as required / send tracers. Remittances/Bankers to the Issue/Regional Rural Bonds : Issuance of instruments like Demand Drafts/Manager Cheques etc. as per prescribed process. Safe custody of numbered instruments and maintenance of proper records. Timely processing of all Bankers to the Issue applications received at the branch. Timely processing of all Regional Rural Bond applications and related activities. Transfer Cheques : Verify and authorise the transfer cheques as per the process without exception. Suspense account monitoring : Record balance of all relevant suspense accounts as per the process. Follow up of Clean Schedules : Ensure timely realisation of clean schedules and effective tie-ups with other banks to reduce the realization cost. Depository operations : Processing of Delivery Instruction Slip, Delivery Instruction Booklet, Pledge instructions. NSDL KYC Registration Agency/Know Your Customer forms processing Normal account closure processing Transfer cum closure cum waiver (TCW) account closure processing Transmission cum closure of account request processing Various account modification requests processing like Change of address, change of mandate/debit bank account details, nominee details, change of name individual/corporate, change in authorized signatories, freeze/unfreeze request and etc. Dematerialization Request Form (DRF) processing Conversion of mutual fund into dematerialized form requests processing Rematerialization/Redemption request processing Appropriate record keeping of undelivered or rejected Dematerialization Request Forms. Co-ordination with customer/Depository Central Processing Unitsfor undelivered Delivery Instruction Books. Supportive interaction with Retail, Region branches for query resolution. Adequate legal representation/co-ordination for cases Motivate/educate staff for smooth and streamlined operations. Convey failed/rejected transactions to the clients, send proper intimation. Mark off the available slips prior to closing accounts. Mandatory call back of all reports. Generation and tally of daily reconciliation of reports To obtain dormancy confirmation from customer Confirmation to be obtained from customer for 5 or more International Securities Identification Numbers to be transferred. Ecall back activity to be completed on same day As a precautionary measure, in-house concurrent audit activity to be done. Scanning and uploading of Delivery Instruction Slip. Focusing the clients who are eager to avail Speed-e/iDeas facility. Interacting with Customer, query handling, complaint management. Handling of audits. Review and sustenance of Quality initiatives viz. 5S etc. Record maintenance of vouchers and register within the Record Maintenance system. Handling of any other product or task given by senior management. System Security : To ensure there is no sharing of system passwords in the section. To ensure that the process for password handover/takeover is followed. To ensure timely servicing of all equipment and testing of backup systems. Voucher/Record Management : To manage all vouchers and records as per laid down guidelines. Archive, Print and file approval mails for Referrals. To ensure that rubber stamps are affixed as prescribed. Timely processing of all records in the RMS/Archival system as per laid down guidelines. To liaise with Record management agency for storage/retrieval of records. List of duties or tasks performed critical to success Error-free operations. Clean Audits and Compliance Team handling, grooming and motivation. Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors. Investigate errors/lapses and inform seniors scrupulously. Procure relevant approvals from seniors. Liaison with the Grid for resolution of issues. Maintain good liaison with all stake holders. Take up issues relating to infrastructure, utilities, systems. Cost management. Recovery efforts. Ensure smooth implementation of new systems, enhancements, migration To identify/escalate accounts with huge unprofitable/unproductive volumes, regular and high percentage of returns, cases of potential misuse of the banking systems. Participate in various Corporate Social Responsibility activities of the bank. Key functional and relational responsibilities in order of significance Ensure timely handover of systems. Maintain relevant registers and documents. Suspense/General Ledger accounts monitoring. Store all security documents, instruments, etc. in FRFC under dual custody. Ensure generation of all the relevant reports for all the functions. To convert customer on digital platform. Co-ordination with external agencies, vendors, system support teams. Management of staff leaves, absenteeism, replacements, exigencies. Efficiency management. Any other responsibilities entrusted from time to time. The above responsibilities will remain in force until any further changes are advised in due course.