Job Description:Handling Complete Service Operation Ensuring smooth function of Companys Service Operation. Maintain competent understanding of companys products, their functions and alternatives. Ensuring the Calls are closed as per Service Level Agreement (SLA) within Turn Around Time (TAT). Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Handling dealer complains spare part requirements. Strongly maintain inventory control of samples, spares and stock. Submitting the MIS Daily Reports (Total Stock, Total Spare available and to order, Service Pendency, Repair pendency, Coordination with ASPs and dealers with reference to service repairs). Daily work reports submission in accordance. To assess the Problem and provide amicable solution with reference to service and repairs. Regular follow up with the dealers resolving their queries, follow up with ASPs and local engineer. Interface with customers and sales representatives to handle both pre-sales and post-sales service/repair functions. Provide outstanding customer service to improve customer satisfaction and relationship. Maintaining positive customer relations. Provide a high level of communication with customers and the office without any miscommunication. Assist in planning and scheduling engineer and packing support team hours to maximize profitability and productivity in accordance with Management. Assisting technicians with identifying required parts and materials. Prepare quotes for service jobs (parts, labor and courier/shipping charges). Maintain all quote documentation with accurate pricing and configurations. Maintain data base of all dealers and ASPs along updated address, phone numbers, email ids (if available) and TIN numbers. Supporting Dealers in resolving customer issues /complaints. Making Invoice and follow up payment details, account balance and ledger or relative parties and ASPs. Other duties as assigned.