Hiring for Client Service Cell - MG Road (female Only ) in Gurgaon, for Exp. 2 - 3 yrs at Vatika Hotels Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Gurgaon, Haryana, India
  • Jan 10, 2019
Full time Others

Job Description

Job Description:Resolve customer complaints via phone, email, chat. 2.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. 3.Prepare reports by collecting and analyzing customer information. 4.Contribute to team effort by accomplishing related results as needed. 5.Identify and assess customers needs to achieve satisfaction. 6.Build sustainable relationships of trust through open and interactive communication. 7.Provide accurate, valid and complete information by using the right methods/tools. 8.Follow communication procedures, guidelines and policies. 9.Work with customer service manager to ensure proper customer service is being delivered