Job Description:99acres.com is hiring for Client Relationship/Servicing/Support Specialists Interested candidates can Walk-in : Date : 11th January,2019 (Friday) Time : 10.00 AM to 4.00 PM Contact Person : Vritti Dhawan Venue : Info Edge (India) Ltd 99acres.com A-88, Sector-2, Noida Nearest Metro Station: Noida Sector-15 Key Responsibility Areas : Engaging and maintaining relationship with existing / already paid HNI clients of the 99acres.com. Creating customer satisfaction and delight by solving product related queries to ensure best possible usage of advertisement inventory. Ensuring optimal results and delivery commitments by keeping a track of paid digital campaign at 99acres.com. Ensure internal coordination with different stakeholders and teams including sales, design , product and operations for effective deliveries. Real time reporting on various database tools and softwares including Sales CRM , data sheets and general MS tools. Provides prompt and efficient service to clients including the appropriate escalation of any issues. Respond to inbound customer queries over the phone or e-mail by escalating service bugs. Provide phone support or troubleshoot and resolve issues.