Hiring for Customer Support (operations)- Gurgaon in Gurgaon, for Exp. 0 - 5 yrs at Kelly Services India Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Gurgaon, Haryana, India
  • Jan 11, 2019
Full time Engineering / Manufacturing Jobs

Job Description

Job Description:Hi, We have an urgent opportunity for Customer Support role for Gurgaon location Company- MNC (Contractual role) Exp - Freshers or any customer support Exp with good communication skills Location - Gurgaon JOB DESCRIPTION: Our partners are our most important customers, and were building a best-in-class customer service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. We are looking to build a team of rock stars to provide quality support in our Greenlight locations &amp nbsp We need people with strong communication and problem-solving skills, who dont shy away from in-person interactions. Youll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt in an ever-growing business. Working with Our company is a great opportunity to work with a top-notch Operations team and deep-dive into our day-to-day operations. You will work as a consultant on a contract basis with the potential for an extension based on your performance. WHAT YOULL DO Deliver 5-star, in-person support experience to our partners Walk drivers through onboarding and all of the tools to be successful Help brand the companys name and get driver partners excited Stay on the top of companys policies and procedures Work with the Driver Operations team to make our processes even better BACKGROUND Strong communications skills. (English, Hindi) Empathetic: Empathy towards partners and a willingness to help them. A problem solver. Youre ready to tackle complex customer problems without hesitation. A mentor. Youre able to guide and coach your team to improve performance effectively. Independent. Youre ready to manage a GL while balancing multiple priorities. Analytical. You use metrics and data to guide and drive your decisions. PERKS Opportunity to help shape the future of Greenlight Centres at company&amp nbsp Sharp, motivated co-workers in a fun office environment The rare opportunity to change the world such that everyone around you is using the product you built. Were not just another social web app, were moving real people and assets and reinventing transportation and logistics globally. Free snacks beverages COMPENSATION Cost-to-company will be between 14.6K - 18.6k per month i.e. Net-Take-Home will be 10K - 17K per month. Over and above CTC, monthly performance variable up to 4k will be provided on the basis of performance. Note- This is a contractual role, under which you will be on the payroll of Kelly Services