Okalebo Ephraim

  • Business manager
  • Jan 11, 2019
Full time BPO, ITES & Customer Service Jobs Banking, Finance & Insurance Jobs Sales and Marketing Jobs Retail & Merchandising Jobs

Personal Summary

A highly motivated and proactive person with enthusiasm for project work and support functions including management of marketing of company products and services, finance, marketing plans, strategies and customer maintenance. I enjoy stimulating challenging and dynamic work environments with five years progressive work experience at middle leadership levels in a culturally diverse environment in Uganda. I am also a highly organized and dependable personality with strong sense of confidentiality and integrity. I am a computer literate with adequate and reliable knowledge of Microsoft word; excel word, quick book, outlook and PowerPoint. I also hold a bachelors of arts in economics from Kyambogo University.

Work Experience

Client relations manager
Jan 2018 - Asaak Uganda limited

Perform financial forecasting, reporting, and operational metrics tracking
Analyze financial data and create financial models for decision support
Reporting on financial performance and preparation for regular leadership reviews
Analyze past results, perform variance analysis; identify trends, and make recommendations for improvements
Work closely with the accounting team to ensure accurate financial reporting and decision support
Evaluate financial performance by comparing and analyzing actual results with plans and forecasts
Guide cost analysis process by establishing and enforcing policies and procedures
Provide analysis of trends and forecasts and recommending actions for optimization
Recommend actions by analyzing and interpreting data and making comparative analyses; study proposed changes in methods and materials
Identifying and driving process improvements, including the creation of standard and ad-hoc reports, tools and Excel dashboards
Increases productivity by developing automated reporting/forecasting tools
Market research, data mining, business intelligence, and valuation comps
Strong financial analysis foundation creating forecasts and models
Build relationships with key employees among customers
Create plans to address clients business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
Build positive and productive relationships with clients for business growth.
Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
Understand client needs and customize existing business programs to meet their needs.
Provide client support and handle client communications effectively.
Manage and close client businesses to achieve profitability.
Maintain existing clients and generate new clients to achieve revenue goals.
Address client concerns promptly and professionally.
Inform clients about company products, services and promotions.
Discuss business contracts and cost with clients.
Ensure that client requests are handled timely and accurately.
Develop new strategies to improve client satisfaction.
Maintain up-to-date knowledge about company products and services.


Aug 2011 - May 2014 Kyambogo university