Shanker K

  • Business Analyst
  • Mar 10, 2019
Full time BPO, ITES & Customer Service Jobs Banking, Finance & Insurance Jobs IT / Telecommunication Jobs

Personal Summary

Shanker Kasaram

Contact: +91 9985220062 & 8886045959; Email: [email protected]

 

Profile

  • Having 3+ years of experience as a Business Analyst & overall 11+ years with extensive knowledge in Banking and IT domain.
  • Experience in translating complex business needs into clear and concise BRD and FRD documents.
  • Strong liaison experience among different stakeholders regarding development of software functionality across the SDLC.
  • Hands on experience in modeling requirements using UML diagrams like Use case, Activities.
  • Evaluated the impact of proposed solution across the business.
  • Successfully developed the use/test cases to explain the business requirements & specifications to IT team (vendor).
  • Expertise in designing wireframes and Prototypes using Axure RP pro and Balsamiq.
  • Hands on experience in deriving test cases from use cases and facilitating UAT.
  • Possess strong documentation skills and Conducting trainings to the end users.
  • Have Business VISA.(B1/B2-USA)

 

Core Competencies

 

  • Business Analysis • Requirement Gathering • Documentation & Co-ordination •
  • Quality Assurance • Problem Solving •

 

  • Customer Relationship Management • Quality Management• MIS Reports & Documentations
  • TAT management • AML, KYC & Compliance•

 

Technical Skills:

Operating systems: Windows XP/7

Modeling tools: MS Visio 2007 (Word, Excel, PowerPoint)

Documentation tools: MS office 03/07/10

Wire framing and Proto typing tools: Axure RP pro 6.5/7.0 and Balsamiq 2.0

Methodologies and Models:  Water fall and Agile (Scrum)

 

Banking Applications:

Well versed with Finacle,FCRM, M2I, SWIFT, AMLOCK, ARS & OWS

Professional Experience

 

Cognizant – Team Leader/Business Analyst from Oct 2017 to till date

 

Project 4: RJ – VSM – Robotic Project

Client: Raymond James

Role: Business Analyst

Period: 12 Months

Description:

Account Profile is a web-based database application for the client, any updation in the system should be done manually.  We can implement RPA solution to update fields automatically in Account Profile (AP) which will save our time and effort.  To provide workflow solutions to give better view and picture handling the cases. Automatic reporting give view to cases flow which will help them taking better decision.To map end to end trade life cycle in order to evaluate upstream & downstream linkages and identify opportunities to streamline the process resulting into better customer experience & high business impact.  Making the process learner, effective and risk controlled.

 

Accountabilities as a Business Analyst:

  • Conducted brain storming sessions and interviews to elicit requirements from the client.
  • Understanding the business requirements.
  • Preparing BRD, FRD documents with use cases, activity diagrams and test cases.
  • Evangelized the benefits of Scrum to ensure its smooth adoption.
  • Team led with daily scrum meetings for knowhow status and provided required support to step ahead towards project completion
  • Oversaw Model, Monitoring, Measuring, motivating each and everything / phase/ persons involved in Project
  • Handled change requests as well as functional testing of the application.
  • Preparing the user manuals, FAQ’s and conducted training to end users.

 

Accountabilities as a Team Lead:

  • Managing a team of Client on boarding and operation teams.
  • Conducting analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability.
  • Encouraging the team to come up with reusable elements and use the best practices.
  • Effectively address any issues that might be escalated by either internal or external customers.
  • Identify training needs that may benefit team members to increase team efficiency and quality
  • Conducting the client calls to review of process performance metrics in weekly & monthly calls.
  • Acting as a process SME and ensure that entire team is on same page.
  • Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.

 

Wipro Limited - Team Manager/Business Analyst from July 2015 to Oct 2017

 

Project 3: OWS – Auto Closure of Alerts - RPA

Client: HSBC

Role: Business Analyst

Period: 12 Months

Description:

Presently each alert is getting investigated by the analyst, which is time consuming.  After investigation of alert analyst will discount the alerts if it is a false match.  Around 30% of alerts are closed with single level evidence.  We can close the alert with single level evidence, when we have full string date of birth is available for both customer and watch person.  We can eliminate few set of alerts even before it get generate in the system.  Implementing the Robotic Automation Tool will help us to reduction of generation of alerts and processing the alerts at system end.

 

Project 2: OWS – Elimination of L1 Customer Screening

Client: HSBC

Role: Business Analyst

Period: 08 Months

Description:

Presently escalation rates from L1 to L2 are trending at ~93%, majorly due to unavailability of access to sources systems (Google, Lexis Nexis, World Check etc) for further investigation (Only have access to OWS).  L2 performs the duplicate basic investigation after L1 investigates and escalates the Alert. To eliminate Level 1 by Providing access to source systems (Google, Lexis Nexis, World Check etc) to all agents and Processing each alert as Level 2 (Procedurally).

 

Project 1: OWS – Stimulation Tool.

Client: HSBC

Role: Business Analyst

Period: 04 Months

Description:

Introduction of OWS application (client’s case management application) led to learning challenges resulting in low RPH (new technology) and low quality since the go live of OWS in October 2015. Primarily, the challenges were New application/technology (new environment) & Change in procedures (Shifted to Global standards and also introduced Country screening).  Creating a common platform to have one stop solution for all the challenges.

 

 

Accountabilities as a Business Analyst:

  • Understanding the current application and business requirements.
  • Enhancing the existing application with new requirements.
  • Preparing BRD’s, FRD’s with use case, activity diagram, test cases.
  • Functional testing of the application and handling support activities.
  • Preparing user manuals and resolving the client issues remotely or by visiting their place directly.
  • Coordinate schedule of activities related to the projects.
  • Assist the Product Owners to come up with the set of stories for better understanding for estimate and development.
  • Well Coached and mentor the Agile Team Members and provides constructive performance feedback to ensure successful sprints.
  • Protects the team from the over-commitment, manage backlogs, prioritized resolutions of the defects/bugs and help the team to eliminate the impediments.
  • Motivated the team to come up with the quality shippable product and meet the product goals.
  • Monitor projects on an ongoing basis, evaluating progress and quality, managing issueresolution process and make suggested corrections if needed.
  • Adhering to standardized format guidelines.
  • Work with the Project Manager to report analyzed data and communicate results.
  • Conduct training sessions to end users and give them support when required.

 

Accountabilities as a Team Manager:

  • Played a vital role in transition phase of both HSBC and Citi processes.
  • Responsible for day to day Operational activities that involve people and process management
  • Ensured the productivity standards set by the business area are met & exceeded.
  • Provided feedback, conducting performance review & one to one feedback sessions with the team and establishing employee goals and conducting employee performance reviews.
  • Conducted sample quality review on investigators daily production and providing feedback accordingly also providing special coaching for bottom quartile to improve their performance.
  • Generated various MIS Reports on daily basis and submitting the same to the Client and Senior Management and ensured timely delivery to business clients.
  • Ensuring that various controls and checks like verification, Compliance Sanctions, Anti-Money Laundering policies, banking rules and regulations are strictly adhered.
  • Assisted the management in recruiting diligent professionals, committed to high principles of service and performance.

 

Northern Trust - Senior Analyst from March 2014 to June 2015

                                                                       

  • Responsible for performing the first level Quality check of the Registers and clients on a daily basis.
  • Responsible for end to end review of client profiles under static data project.
  • Co-coordinating with the onshore team to make sure that all the required documents relating to the clients are on file & getting any additional information required.
  • Conducting end to end review of both individual and entity clients and verifying the data with the documents.
  • Identifying the missing information and documents, chasing of same with the onshore team.      

KARVY Computershare Pvt Ltd - MIS Executive (Senior Officer)    Sep’12 to Feb’14

 

  • Preparing Compliance and Audit reports – required by external agencies like SEBI as well as Deutsche Mutual Fund on Investment holding exceeding limits, Anti Money Laundering, Crime Status Profiling, Preventive Crime Research.
  • Handle the MIS and reporting function for all the processes of Deutsche Mutual Fund.Preparation of MIS, documentation and conduct analysis and reports.
  • Submitting the Fortnightly Receivables & Payables Reconciliation’s for 18 DC Collections Banks & Scheme Wise recons to Fund Accountant
  • Ensure & maintain controls on process documentation, ensure that all updates are captured and recorded as received from the Client and cascaded to all the team members
  • Coordinating with banks for remittance, queries etc

 

ICICI BANK LTD - Officer from Jan’08 to Sep’12

 

  • Obtaining KYC and Documents from the clients and checking them according to AML and Compliance policy
  • Performing the NAME SCANNING on client’s Name using the AMLOCK system to get the previous record of the client
  • Conducting Customer Due Diligence to the on boarding customers
  • Ensuring that the Compliance related matters are attended and adhered to
  • As a part of verification, monitored customer’s accounts as a part of combating Money Laundering and Terrorist Financing
  • Attained a fair knowledge about the Scrutiny and Due Diligence of client instructions in adherence to the AML & KYC policies as per regulatory requirements.
  • Compilation of suspicious transaction reports on monthly basis for reporting with Compliance team
  • Responsible for preparation of MIS and flashing the data with the senior management on daily, weekly and monthly basis.
  • Significantly handle the day to day reports of the branch and ensure closure within TAT.
  • Participated in client calls during development stage of projects and successfully completed the UAT, as an end user.

 

Projects Handled in ICICI Bank LTD:

1.    Critical Request Analysis:

Responsible for Data Collection, Analysis on the Customer Complaints received, looking after RCA (Root Cause Analysis) of the complaint and setting up the appropriate controls so as to eliminate the error occurrence in future.

Synopsis:

The project aim at the analysis on the customer complaints received at ops shop and help in reducing the complaints received.

2.    Customer relationship Management Project:

·         Resolving retail customer issues in FCRM channel and providing in depth analysis and reports to management.

·         Coordinating with business teams regarding process improvements and process transitions.  Was also a part of the team to draft auto-mailer messages that directly hits the customer’s mail box.

·         Analysing requirements of clients & suggesting suitable services/ solutions for their Account Opening, Investment and Remittance Queries.

·         Conducted an in-house training for call-center, branch staff and E Mails team as to how to conquer the customer complaints and achieve service quality.

Synopsis:

The project aim at calculating STP & NSTP for the operation shops &analysing so as to reduce the defects in processing.

3.    Automation Project:          

·         End to end responsibility of automating Term Deposit process including requirement gathering and UAT

·         Instrumental in automating email responses for service requests through CRM. Which includes preparing data flow design and coordinating with the technology team

EDUCATIONAL BACKGROUND

MBA Specialization in Finance from Osmania University in 2007

PERSONAL VITAE

 

Linguistic Proficiency         : English, Telugu & Hindi

Marital Status                       : Married

 

Date:                                                                                                                          (SHANKER KASARAM)

 

Work Experience

Team Leader
Oct 2017 - Cognizant Technology Services

Accountabilities as a Business Analyst:

  • Conducted brain storming sessions and interviews to elicit requirements from the client.
  • Understanding the business requirements.
  • Preparing BRD, FRD documents with use cases, activity diagrams and test cases.
  • Evangelized the benefits of Scrum to ensure its smooth adoption.
  • Team led with daily scrum meetings for knowhow status and provided required support to step ahead towards project completion
  • Oversaw Model, Monitoring, Measuring, motivating each and everything / phase/ persons involved in Project
  • Handled change requests as well as functional testing of the application.
  • Preparing the user manuals, FAQ’s and conducted training to end users.

 

Accountabilities as a Team Lead:

  • Managing a team of Client on boarding and operation teams.
  • Conducting analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability.
  • Encouraging the team to come up with reusable elements and use the best practices.
  • Effectively address any issues that might be escalated by either internal or external customers.
  • Identify training needs that may benefit team members to increase team efficiency and quality
  • Conducting the client calls to review of process performance metrics in weekly & monthly calls.
  • Acting as a process SME and ensure that entire team is on same page.
  • Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
Team Manager
Jul 2015 - Oct 2017 Wipro

Accountabilities as a Business Analyst:

  • Understanding the current application and business requirements.
  • Enhancing the existing application with new requirements.
  • Preparing BRD’s, FRD’s with use case, activity diagram, test cases.
  • Functional testing of the application and handling support activities.
  • Preparing user manuals and resolving the client issues remotely or by visiting their place directly.
  • Coordinate schedule of activities related to the projects.
  • Assist the Product Owners to come up with the set of stories for better understanding for estimate and development.
  • Well Coached and mentor the Agile Team Members and provides constructive performance feedback to ensure successful sprints.
  • Protects the team from the over-commitment, manage backlogs, prioritized resolutions of the defects/bugs and help the team to eliminate the impediments.
  • Motivated the team to come up with the quality shippable product and meet the product goals.
  • Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and make suggested corrections if needed.
  • Adhering to standardized format guidelines.
  • Work with the Project Manager to report analyzed data and communicate results.
  • Conduct training sessions to end users and give them support when required.

 

Accountabilities as a Team Manager:

  • Played a vital role in transition phase of both HSBC and Citi processes.
  • Responsible for day to day Operational activities that involve people and process management
  • Ensured the productivity standards set by the business area are met & exceeded.
  • Provided feedback, conducting performance review & one to one feedback sessions with the team and establishing employee goals and conducting employee performance reviews.
  • Conducted sample quality review on investigators daily production and providing feedback accordingly also providing special coaching for bottom quartile to improve their performance.
  • Generated various MIS Reports on daily basis and submitting the same to the Client and Senior Management and ensured timely delivery to business clients.
  • Ensuring that various controls and checks like verification, Compliance Sanctions, Anti-Money Laundering policies, banking rules and regulations are strictly adhered.
  • Assisted the management in recruiting diligent professionals, committed to high principles of service and performance.
Senior Analyst
Mar 2014 - Jun 2015 Northern Trust
  • Responsible for performing the first level Quality check of the Registers and clients on a daily basis.
  • Responsible for end to end review of client profiles under static data project.
  • Co-coordinating with the onshore team to make sure that all the required documents relating to the clients are on file & getting any additional information required.
  • Conducting end to end review of both individual and entity clients and verifying the data with the documents.

Identifying the missing information and documents, chasing of same with the onshore team. 

Executive
Sep 2012 - Feb 2014 Karvy Computershare
  • Preparing Compliance and Audit reports – required by external agencies like SEBI as well as Deutsche Mutual Fund on Investment holding exceeding limits, Anti Money Laundering, Crime Status Profiling, Preventive Crime Research.
  • Handle the MIS and reporting function for all the processes of Deutsche Mutual Fund.Preparation of MIS, documentation and conduct analysis and reports.
  • Submitting the Fortnightly Receivables & Payables Reconciliation’s for 18 DC Collections Banks & Scheme Wise recons to Fund Accountant
  • Ensure & maintain controls on process documentation, ensure that all updates are captured and recorded as received from the Client and cascaded to all the team members
  • Coordinating with banks for remittance, queries etc
Officer
Jan 2008 - Sep 2012 ICICI Bank
  • Obtaining KYC and Documents from the clients and checking them according to AML and Compliance policy
  • Performing the NAME SCANNING on client’s Name using the AMLOCK system to get the previous record of the client
  • Conducting Customer Due Diligence to the on boarding customers
  • Ensuring that the Compliance related matters are attended and adhered to
  • As a part of verification, monitored customer’s accounts as a part of combating Money Laundering and Terrorist Financing
  • Attained a fair knowledge about the Scrutiny and Due Diligence of client instructions in adherence to the AML & KYC policies as per regulatory requirements.
  • Compilation of suspicious transaction reports on monthly basis for reporting with Compliance team
  • Responsible for preparation of MIS and flashing the data with the senior management on daily, weekly and monthly basis.
  • Significantly handle the day to day reports of the branch and ensure closure within TAT.

Participated in client calls during development stage of projects and successfully completed the UAT, as an end user

Education

MBA Finance
Jul 2005 - Jun 2007 Osmania University
B Sc Computers
Jul 2001 - Sep 2003 Osmania University
B Ed
Jun 2004 - Jun 2005 Osmania University