VIVEK VERMA

  • FRONT OFFICE EXECUTIVE
  • Mar 11, 2019
Full time BPO, ITES & Customer Service Jobs Hospitality, Travel & Tourism Jobs

Personal Summary

Dear Recruitment Manager,

Upon learning of your posting for a Front Office Executive, I felt compelled to submit my resume for your consideration. As a highly organized and personable professional with more than six years of reception, customer service and general administrative support experience, I am prepared to significantly contribute to your goals and objectives in this role.

I bring to the table excellent experience providing key office support while greeting and scheduling customers and maximizing efficiency and productivity. From managing multi-line phone systems and resolving customer inquiries to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with staff, and implementing highly effective organizational processes.

Highlights of my experience include…

  • Supervising Front Office staff, assigning their duties and guidance.
  • Performing comprehensive receptionist responsibilities—including phone management, correspondence, and scheduling—while ensuring seamless front desk operations.
  • Handling high-volume phone lines, efficiently and accurately routing up to 150 calls each day.
  • Greeting customers upon arrival, ensuring prompt attention and providing a consistently superior level of service and support.
  • Expertise in balancing multiple tasks while providing top-level organization and communication skills.
  • Proficiency in Microsoft Office Suite and skilled in the usage of various office equipment and machinery.

My skills in Front Office Department and support prepare me to excel in this role, and I am confident my additional strengths will render me an immediate asset to your office team. The chance to offer more insight into my qualifications would be appreciated.

Thank you for your consideration; I look forward to speaking with you soon.

Sincerely,

Vivek Verma

Work Experience

FRONT OFFICE SUPERVISOR
Jan 2013 - Oct 2018 HOTEL KANHA SHYAM
  • Supervising Front Office staff, assigning their duties and guidance.
  • Performing comprehensive receptionist responsibilities—including phone management, correspondence, and scheduling—while ensuring seamless front desk operations.
  • Handling high-volume phone lines, efficiently and accurately routing up to 150 calls each day.
  • Greeting customers upon arrival, ensuring prompt attention and providing a consistently superior level of service and support.
  • Expertise in balancing multiple tasks while providing top-level organization and communication skills.
  • Proficiency in Microsoft Office Suite and skilled in the usage of various office equipment and machinery.

Education

BSC IN HOTEL MANAGEMENT CATERING TECHNOLOGY & TOURISM
Sep 2009 - Oct 2012 PUNJAB TECHNICAL UNIVERSITY