Razaur Rab

  • Business Analyst
  • Apr 30, 2019
Full time Others Banking, Finance & Insurance Jobs IT / Telecommunication Jobs

Personal Summary

Summary of Skills

  • Good analytical, problem solving, and organizational skills
  • Proficient with MS Visio, Word, Excel, PowerPoint, Access (including MS Excel: Pivot table, V-lookup and preparing chart)
  • Proficient with prototyping tools like Balsamiq Mockups and Axure RP Pro
  • Good knowledge in preparing BA documents like BRD, FRD and Use case Description Document
  • Good skills in UML diagrams like Use case diagram, Activity diagram and sequence diagram
  • Good knowledge of Rational Suite
  • Good understanding of Requirement Traceability Matrix
  • Good understanding of SDLC Methodologies and Models (including Agile - Scrum )
  • Good skills indatabase software and statistics. Good understanding of Structured Query Language (SQL)
  • Basic knowledge of HTML
  • Ability to implement business needs into technology
  • Strong verbal and written communication skills
  • Outstanding abilities to work in a team environment and handle responsibilities
  • Superior presentation skills and report-drafting abilities

Work Experience

Customer Service Executive
Aug 2017 - Nov 2018 HCL Technologies
  • As a senior member of their customer support team, responsibilities was to handle all important calls and escalations, helping candidates to start their online proctored exam.
  • As a backup trainer, provided process training to the new and junior members of the team.
  • Maintained excel sheets of the calls.
  • Doing client negotiations and customer interaction
  • Responsible for scheduling meetings and preparing MOM

Education

Bachelor’s in Business Administration (BBA)
Aug 2014 - Jul 2017 Mangalmay Institute of Management and Technology