Customer Service Executive
Aug 2017 - Nov 2018
- As a senior member of their customer support team, responsibilities was to handle all important calls and escalations, helping candidates to start their online proctored exam.
- As a backup trainer, provided process training to the new and junior members of the team.
- Maintained excel sheets of the calls.
- Doing client negotiations and customer interaction
- Responsible for scheduling meetings and preparing MOM
Bachelor’s in Business Administration (BBA)
Aug 2014 - Jul 2017
Mangalmay Institute of Management and Technology